Safer Gambling
Find all the tools and support you need to play safely at Win and Spin Casino.
Net Deposit Limits
You can choose to set a Net Deposit Limit from the Cashier. This limit caps the net amount it is possible to lose on a daily, weekly or monthly (30 days) basis. The frequency of when limit is enforced is up to you.
Your Net Deposit Limit is the difference between your deposits and your withdrawals i.e. if you deposit £20 and then go on to withdraw £15, your Net Amount would be £5.
A daily limit applies to 24-hour period, weekly is based on a rolling 7 days and monthly, by a rolling 30 days and is not necessarily dictated by a calendar month.
In some instances where we deem it necessary to limit your spending as part of our Responsible Gaming protocols, we will apply a Global Limit to your account.
This means if you reach your limit on one site or as an accumulation across multiple sites, you will not be able to deposit and play on any other sites until your daily/ weekly/ monthly rolling limit resets.
If you need help with Net Deposit Loss Limits or would like to chat about more ways that we can help you keep it fun, please get in touch with our Customer Support Team.
Reality Check
Reality Checks are a helpful way of keeping track of the time you have spent playing our games.
You can choose how often you would like to receive a Reality Check below. You will see a reminder each time you reach your chosen Reality Check time interval during each individual Game Session and you will have the option to continue with your game or stop playing.
Your gaming session will begin when you open your game and will end when you close the game.
Take a Break
Want to take a temporary step back from your gaming? Not a problem.
Set a Take a Break period of between 24 hours and 6 weeks.
This will lock access to your account for your chosen length of time. You cannot unlock account before your specified Take a Break period has ended.
Once your Take a Break period has finished, you will be able to log in and play again if you wish to.
Please note, only your SpinandWin.com account will be locked. If you have accounts with any of our sister sites or with any other providers, these will be unaffected.
Self Exclusion
Concerned about your gambling and want to stop for an extended period of time? We recommend that you self-exclude. With self-exclusion, you can close your account for 6 months to 5 years.
When you self-exclude, please be aware that:
– You cannot reopen your account for any reason until your self-exclusion has expired
– You cannot open a new account with the same personal details
– Any remaining cash balance will be transferred to your bank account or via another payment if necessary
– All bonuses, loyalty points and promotion opt-ins will be forfeited and will not be reinstated if your account is reopened after the self-exclusion period
– This self-exclusion will apply to all accounts operated by Rank Interactive (Gibraltar) Ltd.
Markers of Harm
We care about you, so in line with the recent legislation set out by the UK Gambling Commission, there’s a new system in place to make sure you’re playing safely, are protected and having fun online – it’s called Player Protection.
Now let’s get to the nitty gritty so you know what to expect with Player Protection. Simply put, it’s a system that automatically monitors gaming behaviour. If there are any drastic changes in your play, then your account could be flagged.
If this happens, you can still play on site as normal, but you won’t be able to view any promotions or offers. But there’s no need to worry because it’s not permanent. Once your play has stabilised then you’ll be able to receive your bingo and slot offers again.